We manage your Google reviews within an agreed monthly allowance, write personal replies and turn feedback into a clear overview.
No interchangeable standard replies. We work in your restaurant’s voice, review every draft and obtain your approval. Sensitive issues are handled personally.
Guests praise the service and pasta. Two reviews mention waiting times, a possible opportunity to improve coordination between kitchen and service.
No customer data. All figures in this example are fictional.
Personal review management for up to 20 new reviews per month.
Review Care plus a practical monthly feedback report.
Indicative business prices, net of any applicable VAT. Enquiries are free. Scope, timeline, recurring costs and tax status are confirmed in writing before an order.
Send complete menu changes to us at least 48 hours before your desired date. Alternatively, edit your own menu with optional restaurant access: €49 setup + €19 monthly, net. How restaurant access works
Reviews recorded, rather than all guests: reports are based on available data. Trends require a comparable previous month. Term and cancellation are specified in the written offer.
New review count, average stars and the distribution from 1 to 5 stars, compared with the previous month where data is available.
Praise, constructive criticism and recurring concerns, briefly summarised so you do not have to read every review.
Practical improvement ideas for the next month. Small samples are described as such, rather than treated as a comprehensive guest survey.
Within the booked allowance we manage review reading, reply drafting and follow-up. Direct posting requires authorised profile access, an order and an agreed approval process. Without that access, you post the reviewed drafts yourself.
No. Google prohibits benefits in exchange for reviews. You may neutrally ask all guests for honest feedback, without incentives or selectively directing only happy guests.
We respond factually in your tone of voice. Health, legal and privacy concerns are escalated to you. No automatic admissions or invented claims.
No. If we are to post, you grant an appropriate role in your Business Profile. You retain ownership and control.